Frequently Asked Questions

The city picker scopes the catalog to a single destination so you only see events scheduled where you actually plan to attend. Open the picker from the top of any page and choose a destination; the Concerts, Sports, and Venues catalogs refresh automatically. Switching destinations does not lose your session, and you can return to a city-agnostic view at any time. The same SEO content is rendered for every destination — only the event list changes.

Independent ticket concierge service for Tixbe. Operated by {legal_name}. Tixbe is not affiliated with, endorsed by, or connected to any venue, league, federation, sports club, artist, record label, management company, or event promoter. Tickets are sourced through a global network of verified secondary-market partners, and all trademarks and brand names appearing on the site are used solely for identification purposes.

Yes. Each event is processed as its own order, but you can place separate bookings for any combination of destinations and event categories without creating multiple accounts. If you need help coordinating a multi-city itinerary or matching seating categories across venues, contact the concierge team at support@tixbe.com.

Tickets are delivered no later than 2 days before the event date. Tickets are delivered as mobile tickets via a ticketing app. In rare cases, tickets may be provided as a PDF. You will receive a delivery confirmation and instructions at the email address provided during checkout. For major events where mobile tickets are released by the organizer only shortly before the event, delivery follows the organizer's release schedule and always lands before doors open.

Tixbe operates on the secondary market: tickets are sourced through verified partners rather than directly from the box office, which means prices may be above or below the original face value set by the organizer. The displayed price is the final per-seat price before service fees and taxes (where applicable) and is confirmed at checkout. Currency is set per region, and the currency you see may differ depending on the destination of the event and your selected display preferences.

If the event is cancelled by the organiser, a full refund will be issued. If the event is postponed or moved to a new date, your tickets remain valid for the rescheduled performance and refunds are not provided. If you cannot attend a rescheduled date, contact support@tixbe.com to discuss options before initiating any chargeback with your bank.

In most cases, yes. Transfer procedures depend on the ticketing platform used by the venue or organizer. Some platforms support direct in-app transfers, while others may require coordination through the support team. Reach out to support@tixbe.com for guidance on transferring tickets for your specific event.

All sales are final. Cancellation requests are reviewed on a case-by-case basis depending on timing and circumstances; refunds are not guaranteed for cancellation requests. If you need to discuss a cancellation, contact support@tixbe.com as early as possible after the purchase.

Concierge support runs across destinations and time zones, with a dedicated team handling pre-purchase guidance (seating advice, transfer logistics, multi-city itineraries) and post-delivery support (event-day questions, on-trip help). Email support@tixbe.com — responses are sent the same day where reasonably possible, and always within a single business day.

Most venues prohibit large bags, professional cameras with detachable lenses, outside food and drink, recording equipment, laser pointers, and pyrotechnics. The exact list is set by each venue and event organizer; review the official venue guidelines before travelling.

Tixbe accepts Visa and Mastercard through secure checkout powered by Stripe. All payment processing complies with PCI-DSS security standards. For corporate or invoice-based payment, contact support@tixbe.com with your company's legal and banking details.